Returns Policy

Change of Mind Returns

Playtime Auto Parts understands that sometimes you may change your mind. We will accept change of mind returns, provided that:

  1. The return is requested within 14 days of receiving your order.

  2. The item is unused, unworn, unopened, and returned in as new condition.

  3. The product is in its original packaging with all tags intact and seals unbroken (if applicable).

  4. The item is in a resalable condition and not damaged in any way.

Please note:

  • Items that come in sealed packaging cannot be returned if the seal is broken.

  • You are responsible for the cost and risk of returning the item, including shipping charges.

  • If the returned item does not meet the conditions outlined above, you will be responsible for the cost of having it returned to you.

If your return meets all of the above conditions:

  • A refund for the item only will be issued once the product is received and inspected.

  • For items that were originally shipped with free postage, the cost of the original freight will be deducted from your refund.

  • A restocking fee may also apply and will be deducted from the total refund amount.

Returns that do not meet this policy or are received after the 14-day period will not be eligible for a refund unless previously approved by Playtime Auto Parts.

Faulty or Incorrect Goods

We thoroughly inspect all items before dispatch. If you receive a product that is faulty, damaged, or incorrect, please contact us immediately. Faulty or incorrect items must be returned within 30 days of receiving your order.

  • You will not be responsible for return shipping in these cases.

  • Once the item is received and confirmed faulty or incorrect, a replacement or refund will be issued.

Warranty Claims

Unless stated otherwise, all products are covered by the manufacturer’s warranty. Warranty claims may be voided if the product is found to be:

  • Misused,

  • Mishandled, or

  • Physically damaged by the buyer.

Returned items must be in as new condition and in their original packaging.

Return Address

Items can be dropped off or posted to our warehouse at:

Playtime Auto Parts
1 Bubeck Street,
Sunbury VIC 3429

If you need further assistance with your return, please contact us.